What Our Customers Are Saying
I have worked with Team Tony/Arlene and others (I can not remember their names----But, they are all apart of the Team which Tony hands picks himself to assist after the deal) this would be my 3rd car with them. The lease of my CX-60 came to an end and I wanted to "downsize" I mentioned this to Tony and Arlene, they work side-by-side, and they went to work to find a car that would give me the Joy and experience of the Volvo XC-60. They suggested for me to look at a Mazda, which I have never consider before yet I have seen them on the road here in L.A. I test drove 3 Mazda and much to my surprise... I really enjoyed the drive, how it handles and just how luxurious they are for a really good price. I worked out the details with Tony and much to my surprise, I drove off the lot with a 2025 manager special cx-30. A car much smaller then the Volvo. This car is amazing!!! In short, somethings it best to take your hands off the Wheel and let the professionals do what they do ALL. This is why, I keep coming back to Team Tony.
Bryant, Tony, Arlene and Kervin are a great team. As my first solo car purchase it was seamless and a great experience overall. I love my new car and I would be happy to return to get future cars from them for as long as I am in the market for one ! I was convinced enough by the experience and patience they had with me test driving different trim models etc. that I didn’t even consider searching at other dealerships. Highly recommend this team, and highly recommend the Mazda CX5!
My recent visit involved a lot of back and forth trying to locate a service credit that had been issued. The advisor wasn’t very helpful and I ultimately had to contact Mazda Customer Experience myself to resolve it. The manager was polite once involved, but the process should have been handled internally without the customer needing to escalate.
I rarely leave negative reviews, but this experience warrants transparency. I dropped my vehicle off at this dealership in 11/2025 for what was initially presented as a routine repair with a short turnaround. That process ultimately lasted nearly four months. Throughout that time: • The dealership was unable to confirm the location of my vehicle for several days after drop-off. I had to visit in person and request that staff physically locate it. • Communication was inconsistent and often inaccurate. • I was informed a required part had not arrived and would take months on backorder. After contacting corporate myself, the part was shipped to the dealership within days. I ultimately had to inform the dealership that the part had arrived, as there appeared to be a lack of coordination between corporate and the service department. • I had to repeatedly escalate simply to receive updates. To be fair, my assigned advisor appeared to be doing what he could within the limitations of the system. However, the overall management, coordination, and oversight at this location are deeply concerning. At pickup: • I was charged to top off the loaner vehicle down to the gallon. • My personal vehicle was returned to me on completely empty (I immediately had to refuel over 12 gallons). • The vehicle was not cleaned, despite being told it would be prior to release. Within the same day of pickup, the check engine light came on and the vehicle experienced hesitation under acceleration. I had to seek an external diagnostic scan to determine the issue. I am still monitoring the vehicle, as it does not yet feel fully resolved or confidently “out of the woods.” Given the length of time the vehicle was in their possession, I would have expected a thorough quality check and road test before release. This entire process required far more effort and oversight from me than any customer should have to expend simply to have their vehicle repaired. The only positive aspect was being provided a loaner during the extended repair period. Future customers should document everything and be prepared to advocate for themselves, as proactive communication and service follow-through appear inconsistent at this location.
At Culver City Mazda, I arrived 10 minutes early for a 9:45 AM appointment for routine maintenance and was told upon check-in that the wait would be five hours, despite being told over the phone it would take only 1–2 hours. I had scheduled service specifically before leaving on a road trip and ended up having to go elsewhere and pay out of pocket to get the work done in time. This has unfortunately been consistent with prior experiences here, where scheduling expectations and actual service times don’t match, costing customers significant time and money.
