Cars.com Consumer Satisfaction Award
Culver City Mazda is a proud recipient of the 2026 Consumer Satisfaction Award
Culver City Mazda was awarded a 2026 Consumer Satisfaction Award by Cars.com (NYSE: CARS). Consumer Satisfaction Awards recognize the top 15 percent of automotive dealerships delivering exceptional customer service as rated by online reviews.
“Local dealerships are the industry’s foundation, and our annual Consumer Satisfaction Award recognizes those who excel in customer experience. Culver City Mazda stood out for providing a top-notch experience,” said Jamie Oldershaw, vice president of customer experience at Cars.com. “With over 16 million reviews, Cars.com empowers shoppers to choose the best dealership while providing dealers and automakers with valuable insights to improve operations. Automakers supporting transparency, responsiveness, and seamless transactions across their network deliver a superior overall experience.”
Actively responding to consumer reviews makes a difference. High levels of responsiveness and individual dealership employee accountability continue to win out as top predictors of dealer success in the Consumer Satisfaction Awards.
“We are proud and honored to be recognized as a 2026 DealerRater Consumer Satisfaction Award winner,” says Sal Gonzalez, Owner. “The entire team at Culver City Mazda works tirelessly to give our guests a stress-free buying experience. We carry that over into our service and parts departments, where addressing our customer’s needs and concerns, and exceeding their expectations, is our highest priority. We are always open to feedback and welcome the opportunity to improve on the services we provide.”
Cars.com Dealer of the Year Award Methodology
The Cars.com Dealer of the Year Awards are presented annually to the top automotive dealers with 25 or more reviews based on the dealership’s average star rating and the total number of reviews written about the dealership during the 2025 calendar year, as well as management response rate to those reviews.
